Controllers of personal information

Any personal information provided or to be gathered by Erozone of Dorrington Business Park. Dorrington, Shrewsbury, Shropshire SY5 7JP.

What information do we collect? How do we use it?

when you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. when you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new www.erozone.co.uk services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by visiting your My Account Page. Make sure you change your preferences for each account you hold or e-mail address you have given us.

How does Erozone protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

Will Erozone disclose the information it collects to outside parties?

Erozone does not sell, trade or rent your personal information to others.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Erozone possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Erozone. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new Erozone services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by visiting your My Account Page.

Tell us what you think

Erozone welcomes your questions and comments about privacy. Please send e-mails to feedback@erozone.co.uk.